Interim manager and consulting in hotels and HCR

Do you urgently need to replace a key employee within your establishment? Hotel manager, local manager, HR director, CIO… Whatever the position concerned, it will be very beneficial to call on an interim manager who is a specialist in the hotel industry. The latter will carry out the missions inherent to the position with the greatest operational efficiency: he ensures the quality of the reception, customer satisfaction, the profitability of the establishment; He supervises the teams, maintains the commitment and motivation of employees, ensures compliance with health rules, etc. The function is thus perfectly covered until the return of the absent employee or until the arrival of the new employee.

Sudden increase in activity in seasonal periods, understaffing, drop in the occupancy rate, financial restructuring, etc. If not managed in a responsive and effective manner, crises can pose a serious threat to the survival of the hotel establishment. To ensure the sustainability of your business, call on an interim manager who is a specialist in crisis management. Experienced in the management of critical situations, he will be able to minimize the consequences of the crisis, take advantage of the best opportunities and implement appropriate sustainable solutions.

Do you have an internationalization project for your hotel chain? Do you want to significantly improve the customer experience? Or perhaps you have the ambition to develop your CSR actions? An expert in change management, the interim manager in the hotel industry will be a powerful asset in successfully carrying out this profound transformation.

Recruitment problems are very common in the hotel sector, given the time constraints and requirements of this activity.

To respond to your HR issues in a sustainable way, WAYDEN assigns an interim HR expert from the hotel sector. The latter will be responsible for setting up an appropriate recruitment plan, finding qualified talent, retaining employees, strengthening internal commitment and limiting turnover.

Like all sectors, the hotel industry is not immune to digitalization trends. To facilitate your digital transition, the intervention of an interim manager will be very judicious. In our pool of consultants, we target digital experts who are familiar with the specificities of the hotel sector. These high-ranking leaders will be responsible for integrating adapted and sustainable digital solutions to automate processes and improve the customer experience: reservation management software, in-room technology, digitalization of customer reception, autonomous check-in and check-out, automation of low value-added tasks, implementation of QR Codes, use of big data to personalize the customer experience…